Due to the economy going downward, the competitions between hotels become bigger. Every hotel wants to attract more people. In order for attracting more people, the hotel need to show how special the hotel is. And another important thing is that too show how good the service is. Just like Ritz-Carlton Hotel, they will join airlines, credit card companies, many other hotel chains and even lowly sandwich shops Tuesday in offering loyalty program to their customers. It is a good way to make profits. Weather the hotel can keep up the quality of the service is determined how the consumers will think about the hotel. So hotel companies cannot ignore the quality of the service because of the profits.
Hyatt Corp. is one of the best hotels all over the world. It provides the best service in the world. Just like their mission statement said: provide authentic hospitality by making a difference in the lives of people we touch every day. Their FORCE Plan which is the family of responsible and caring employees is an important training statement before every Hyatt opened. Not only Hyatt, there are a lot of hotels have the similar mission statement. Four Season Hotel is one of them. Their desire is to treat others as you wish to be treated. It seems easy. But to follow this principle all the time is hard.
Even nearly every hotel’s mission statements are including provides best service. But not really every hotel’s employees follow that. Maybe the company can think about the consumers first, then is the money.
It is an interesting perspective, saying that the companies should think about the consumers before the money. However, I think that in order for the hotels to stay afloat in the changing economy, the money needs to be their first priority, with the consumers' needs following closely.
ReplyDeleteJoining airlines, credit card companies, sandwich shops etc. is a great idea to rise the occupancy of their hotels. By applying this "point system" they will definitely attract customers because even with the recession, people are still in need of luxurious comfort. Now by offering both, good prices and luxury, it should definitely raise their clientele. However, I disagree with the fact of thinking about the consumers before money since it is the money that makes it possible to satisfy your consumers.
ReplyDelete